Two Peters Family Living delivery personnel delivered a mattress and foundation to the Wilson's home in Ola. When contacted several days later by Connie, their sales person, to make sure they were happy with their new bedding, Mrs. Wilson said, "It's nice to know there are still Good and Polite Young Men out there, and they should be commended... Oh, by the way, the bedding is wonderful. We are sleeping better."

Mrs. Boatman's salesperson, Connie, called her following her delivery, and while thanking Mrs. Boatman for her business and for driving all the way from North Little Rock to buy her furniture and appliances at our store, Mrs. Boatman's very nice reply was as follows:

When I shop at Peters Family Living, I feel like I'm at home with family... I'll call to let Connie know when I'll be there... she's waiting for me when I arrive. I've already talked to her about what I need. She is ready to show me things... never pushes... never hovers... always answers my questions and tries to lead me to what products would be best for me... She's my friend!

There's not enough to say about the office personnel. Everyone does a great job! I always talk to Glenda. She's always there for me. She works with me, and when I had surgery she made things a little easier... She's a God send and I know she is my friend!

And then there's delivery... What can I say. Friendly, courteous, and very patient. They moved my furniture around until I was satisfied. My appliances were all hooked up with everything working before they left... Very professional!

When shopping at Peters, you know you are working with people who know their stuff. Very professional. You are in such a relaxing, warm, friendly atmosphere. The only thing that would be better is if the store would move to Little Rock!

"Not only does Peters Family Living have good products, their Service is what sold us!... Sales staff not pushy... Told us about the product... Gave us time to think... and also Connie spent quality time with our 5-year-old daughter, Lillie. She loved watching Cars on TV."

Just a little note to say Thank You Connie for treating us like Family. You did a fine job. You didn't lead us the wrong way. You didn't pressure us into buying. You gave me and my wife a long time to talk things over. Thank You! ... And even the other sales associates smile at us... What a great feeling! Peters Family Living will always be in our home. The furniture looks great in our home!

We buy all our appliances and furniture at Peters because you take care of any problems... We had an appliance problems and your service technician was out the same day we called. The folks at Peters are honest and trustworthy, and you don't sell us what we don't need. We can always depend on Peters! Thank you for having great stuff... I would recommend any one to Peters Family Living as I know they will be treated as family.

"My dad brought me into buy a clock radio in 1969, and I have never done business anywhere else. My father, John Caviness always did business at Peters, and my son, Larry Crone is also a customer. My daddy told me you were the only ones that will treat us right, and I am always greeted with a smile. I wouldn't trade nowhere else."

Nina's grandparents, Richard & Vina Pemberton, and her mom, Elizabeth Pemberton have been doing business with Peters since 1944 when the store opened. Jeff remembers when he was a kid and his father, Dewey Jones, brought him in to buy his first 22 rifle. Jeff says, "you sell good products, you stand behind your products. Thank you for your good service and for treating us like family"

"Your parking lot was completely full during the Car Show last year and I called your store on my cell phone to let you know that we wanted to look at a washer and dryer, but could not find a parking place. Connie, the sales person I was talking to, told me someone just pulled out, and that she would go out and save it from me. We came back, Connie was actually standing there guarding the parking place, and we were able to come in and purchase a Maytag Neptune Front Load Washer and Dryer. That's great customer service!

"Several days ago I came in and got a gas dryer, and I appreciate the effort you made in getting my dryer out to my home and hooked up. I wish to thank both Judy and Amy and the other Peters employees for helping me to get this dryer, which I am enjoying very much. Thanks to everyone."

"I am writing to say that I am so very happy with my gas range. I was the lady that came in about a week ago and needed a range with different grates on the surface than the one I had at home. I am very pleased with the grates, the way they go over the total surface of the stove, we can use the whole top.

"But more than anything I wanted to tell you how happy I was with the Customer Service that Amy Morgan showed my husband and me during the whole time. Amy was very friendly, helpful, and caring. She seemed to try very hard to understand our needs and helped us to make the right decision. She tried her very best to find exactly what we wanted.

"Therefore, we will plan to visit your store again one day and be sure to refer all of our family and friends there. I also wanted to Thank You for your time and patience that day! Tell Amy I said "hello" and I hope you have a wonderful day. Thank you!"

"Let it be known that if I or my family decided to do business in Russellville concerning any needs regarding furniture it would definitely be, Peters Family Living.

"I have had problems concerning the purchase of furniture, but due to your staff, I have had NO problems. It was their prompt, courteous service that made my mother as well as myself confident that the problem would be resolved, and it was...

"May I add, if I had to rate your employees on a 1 - 10 basis, I would give them all a 10+, simply because every time I or my mother has passed through your doors, we are greeted with a smile, and offered assistance immediately by the individual that greets us. I am overwhelmed by the openness and response of your staff.

"There are a lot of places of business around here that could take lessons from your staff of employees, from management, to sales, to warehouse and delivery on how to treat customers. After all, we are the ones that can make or break an establishment...

"There are some places that I absolutely refuse to ever pass through their doors. But, I will say, at this point, Peters Family Living never put us on the back burner, and their dealings have been fair and with open honesty, and always welcomed us with a smile.

"On behalf of my mother, brother, as well s myself, thank you for being the wonderful, professional sales people that you are. As far as Amy (his salesperson), I felt led in my spirit to deal with her. Your delivery people were exceptional and met my every request.

"Thanks to you all, Merry Christmas, and God bless each and every one of you. Our prayers are on the wings of the wind and may each one of you have the greatest New Year ever."

"I just had to write a note to let you all know I think you're great. Everyone my wife and I have dealt with at Peters has treated us like family even though we have only been a customer for about six months now!

    "Friday my wife and I bought a repossessed Maytag dryer from you, after getting it home we found that it didn't work properly, and I thought to myself "Here is the real test to see what kind of a company Peters really is" So this morning we stopped in and told Chuck about the problem. He had us speak with a serviceman who ask me to check a couple things. When I returned home I followed his instructions but the dryer still didn't work. I called in to let him know I was still having a problem, The serviceman said he had the new part we needed in stock and would be leaving to come and repair our dryer in about 20 minutes, I was shocked. I never expected such prompt service. Service after the sale is the very important thing to me, it says a lot about your company, and has made me a customer for life.

    "The staff at Peters is by far the best group of people I have ever dealt with.......everyone.......from sales, to financing, to service to the lady who takes my payment. All of you are awesome."

    Thank you all very much,
        Stacy & Cathy Wolfenbarger, Lamar, Arkansas

"Thank you for being a good sales agent and working with Customer Satisfaction at 100%. Thank you for taking good care of your Customers."

"When my father, the late Ancil Church, came home in 1944, just after serving his country during WWII , he and my mother, Bernice, came to F. C. Peters at Peters-Baldwin Company and purchased a blue living room suite and a Bendix Front Load Washer." The store (now doing business as Peters Family Living) was giving away a child's mug to customers. "My parents saved that mug until 1951 when I was born," says Pat Martin, wife of Buddy Martin who operates Micro Designs, "and I have kept that mug all these years."

She brought it in for us to see during our 60th Anniversary (2004). We wonder how many more of these mugs are still around after 60 years. We appreciate Pat sharing this treasure with us.

"I love my DuraPella sofa and loveseat and the Stainsafe I purchased at your store! I cleaned red Kool-Aid off the sofa with no problem... Also the cat came in with oil on its paws and walked around on the sofa. It also cleaned off easily." Kourtney Page

"My parents have always been very pleased with the products and service-after-the-sale from Peters Family Living. And so have I. I've been away from the Russellville area for over 23 years now, first in the Air Force and now with the federal government in Arlington, VA, but it's a comfort to know there are places such as your "back home" that I can depend upon to take the time to do it right. In sum, I believe your store is a treasure and one of the few "family-owned" stores left in today's world of mass production and sales by conglomerates. Your service department has always been top-notch in terms of assisting my folks in a timely and fair manner, and this is much appreciated."

(Stan Cochran)

"My two daughters had a party with magic markers on our new Ashley recliner covered with Peters' new Durapella fabric. I also had purchased the Stainsafe fabric protector. I thought I was going to have to use my Stainsafe warranty, but to my surprise, the magic marker stains came out with soap and water! I highly recommend Durapella with Stainsafe from Peters Family Living." (Victoria Wyre)

"I describe myself as just a 'Regular Mima,' with five grandsons... that's right, all boys... The boys, ages 4, 7, 9, 13, and 16 visit me regularly... Three of them every day! I also have a Jack Russell Terrier dog. I am definitely pleased with my DuraPella covered sofa and its ease of cleaning. One of the boys sat on a chocolate bar on the sofa and I cleaned it with the sponge and a little cleaner from the Durapella Cleaning Kit." (Mrs. Lyn Hogg)

...Shown with the Maytag twin oven Gemini Range. Katy is on her second pair of Maytag laundry.

"I raised five children with my first Maytag which lasted fifteen years! And, yes, my icemaker is working perfectly now. Lloyd came out exactly when he said he would and had the problem detected and repaired within thirty minutes. Efficient and a gentleman - what a great combination in an employee! I know that I can count on Peters for great service way beyond the sale - that is why Peters is where I buy appliances! The Peters family has a special place in my heart for many reason! Please feel free to use my comments - nothing I haven't told anyone in person, especially when someone is new to the area and asks where the best place to buy might be - I always feel like the most important customer of the day whenever I have been in your store. I have NEVER had a bad experience at any time I have been there. If the whole world was like the inside of Peters we would all be living in a much nicer world. Thank you to everyone!!" (Katy Mori)

"Our 2-year-old wrote with a ballpoint pen on our new Ashley sofa with DuraPella cover. It came right out with soap and water. We are going to call Ashley and tell them how happy we are with their products." (Edward and Crystal Coe)