At Peters Family Living, It Is All About Our Customers... and We Greatly Appreciate the Comments Below, Which Our Customers Have Graciously Allowed Us to Use.
Debbie Frame Weibler, Russellville, AR
We thank Debbie for sharing her memory of her teenage transaction with our store. This is from a Facebook post to Artist Brenda Morgan.
“Bill Peters and crew really do take excellent care of their customers. Did I ever mention to you, Brenda, that Bill was so sweet and sold me a full bedroom suite when I was only in Junior High 8th or 9th grade? I worked for my Dad and Stepmom at Rambler's Hall picking up trash from the parking lot and road along Hwy 154, so we wouldn't offend any of our neighbors with the stuff left behind and thrown out of autos on Friday and Saturday nights after the dance. Can you believe I only paid Bill $5 a week till I paid it off! True story lol."
Benjamin Portman, Pottsville, AR
Thank you, Ben, for this very nice post on Facebook as follows:
“I bought a high dollar Beautyrest Recharge mattress set from Peters Family Living here in Russellville 3 years ago. It had started breaking down and getting out of shape. I talked to the best sales lady in the state about it and she sent the guys to come up, take pictures, measure the dent etc.....They do not carry that Beautyrest model at their store anymore, but it had a 10 year warranty on it.
Well 2 weeks later we have a brand new Beautyrest Recharge! They ordered me a new mattress from Simmons! It's nice to deal with a local company that stands behind their products! Thank you so much Connie Vialpando Leavell Hall. I appreciate all you do and thank you Peters Family Living! If any of my local friends are looking for furniture, go see Connie at Peters."
Vince and Christine Law, Harrison, AR
We very much appreciate Mrs. Law sending this very nice message about the quality of Customer Service provided by James Wyre and our staff. Thank you, Christine, for taking the time to send this message. Thank you also for being part of our Family of Customers!
“I was working in Russellville and lived in Harrison. My husband, Spouse and I were looking for furniture on March 9, 2015. I recall the date because it was his birthday. I was encouraged to visit the store by an amazing lady I met through my work. She assured me I would be taken care of and I was not disappointed. The staff provided incredible service. I have never had better customer service. The delivery guys and all of the staff were incredible. There was a feeling of family among the staff.
James Wyre was actually off the day he helped us. He spent over two hours of his time helping. He gave honest opinions on what looked best together and the best options for us. He was comfortable and relaxed with us. We were not pressured to purchase anything during our visit.
The staff carried furniture through the store for me so I could see the pieces together. Many times and many pieces. We ordered two chairs and a love seat. We brought our pieces home and have been delighted with our purchase.
I no longer work in Russellville, but I am planning to contact James to order two additional pieces we need. I will continue to do business with Peters Family Living regardless of the drive. The exceptional customer care and ongoing courtesy I intend to remain a faithful customer.
Thank you for all of you time and personal attention."
Mr. & Mrs Halsey, Hagarville, AR
After her delivery, Mrs. Sharlene Halsey called Shelle, her sales person, with positive comments which Shelle explains as follows:
“Mr. and Mrs. Halsey from Hagarville recently purchased a loveseat from us. You (Bill) met them when they were in the store. They are the couple married for 57 years and wanted a ‘LOVEseat’, and not a ‘HATEseat’. They wanted one without a console between the seats so they could be closer together. Sharlene called the store after delivery to praise our delivery team, Victor and Jacob, as well as you and me. She said we were all very nice and accommodating to their needs of a delayed delivery and an unusual request to move their old sofa to a camper. I asked Sharlene if we could post her comments to our testimonial page and she was very happy to say yes."
Dr. Mike and Malinda Brown, Russellville, AR
We appreciate the Christmas card from the Browns which included this note as follows:
“It is the sincere wishes of my family and I to bid you folks a peaceful, joy filled and memory making season of Yule Time. Bill, your people are honest, eager to serve, and customer satisfaction oriented. Selection of your co-workers has been done well and it reflects upon focus to serve the public."
David and Michelle Hutchins, Dardanelle, AR
Two Christmas Card notes from the Hutchins are as follows:
“Mrs. Glenda, thank you for your sweet smile and kindness toward us each time we correspond with you either on the phone or in person. You make people feel they are the only customer there, and that makes a customer feel good. Your friendliness and attitude are great assets to Peters Family Living."
“Amy, thank you for your professional salesmanship with us. You make shopping at Peters Family Living a joy. Each time we come in you take time with a no rush, no pressure atmosphere. May God Bless you and your family."
Vince and Christine Law, Harrison, AR
The Law’s note in a Christmas card is as follows:
“To James and all the wonderful staff of Peters Family Living. It has been an absolute pleasure having done business with your company. Your family approach has made an everlasting and blessed impression. God Bless all of you with love and joy throughout the year."
Marilynn Polk, Dover, AR
We appreciate the card Mrs. Polk sent to Amy and our staff with a very kind message:
“Thank you for helping me get a fridge during a hard time. I was using an ice chest to keep my husband’s medicine in. Since then, I lost my husband. I will never forget you and your staff (Amy). God Bless"
Mrs. Robin Brown, Dover, AR
Thank you, Robin, for these nice comments as well as for your friendship and your business...:
“I want to take a moment to let you know that you have an amazing staff! From my first experience with your organization 9 years ago I felt welcomed and was treated like the most important customer in the store (as I am sure all customers are treated). Due to this positive experience, I have made all furniture and appliance purchases from your establishment and consistently refer people your way."
Sue Tripp Talbert, AR
We wish to thank Ms.Talbert for this nice Facebook post:
“Just a big thank you to Amy for getting me a new deep freeze on such short notice. The freezer that I had was only 14 months old and had stopped working. The place that I purchased it from refused to do anything about it. They just told me that I should have gotten the extended warranty. The new freezer has a 10 year warranty. Thank you, Peters Family Living and Amy, for saving the day for me. You’re the best!!!"
Deborah Hill, Pottsville, AR
We very much appreciate these nice comments Deborah posted on Facebook:
“I have been a member of the Peters Family since 1990. I say family, although not related over the years have become their family. I love walking in where Mr. Peters even talks to me by name. I have bought through the years and never once had an issue with their customer service afterwards. Matter of fact I get phone calls still even after having my finances paid off asking how I am.
Even single person working in that store are always helpful, patient, informative, understanding, and gave always treated me as if I mattered to them ( in good and bad times ). I would recommend going in to Peters if your a first time buyer or returning customer I can guarantee that you too will become pleasantly hooked! I love Peters Family Living!"
Marilyn Thomas, Morrilton, AR
Mrs. Thomas called her sales person, Connie, with comments as follows:
"We are really enjoying our new bedroom suite we purchased in August. We were also very pleased with your delivery personnel. I have never seen folks so worried about everything being perfect and so careful with my new furniture. We will be back to Peters for future needs."
George Ragsdale, Bellville, AR
From Facebook:
"I love Peters Family Living. They have helped my family for over twenty years all combined and me since 2004 I will always buy from Peters because they stand behind their products!!!"
Teresa Robertson McEntyre, Russellville, AR
From Facebook:
"This is a fact! Peters' Service Department is outstanding. I've been a loyal customer for 25 years. They are always there when tey say they will! And they repair it right the first time."
Mattie Grant, Russellville, AR
In response to an after-service courtesy call:
"Everything about your guys' service is fantastic!"
Alan Andrews, Russellville, AR
When called following a phone follow-up call after service, Mr. Andrews said:
"Peters' Service Department is great! It was fast, and everything works now!"
Ronnie and Mary Dawson, Dover, AR
While in our store, they commented:
"You have the best service in town. Bruce is very knowledgeable and does a great job! Also, your delivery cres is the best in town! They are very courteous and careful with the merchandise."
Harold Barr, Russellville, AR
When Jennifer called to make sure he was happy with our service call, Mr. Barr said:
"Peters has awesome service! I love how you stand behind the things you sell."
Gary and Debbie Noel, Dardanelle, AR
Mrs. Noel was very thoughtful in sending Connie the following email:
"Connie......I just wanted to thank you for all of your help in our recent purchase of our new sofa. Your professionalism was excellent and you made me feel as an important customer to a company that does a lot of business with a lot of people more influential people than I am. The delivery guys were great, taking our old sofa out and putting the new sofa exactly where I wanted it. I have already had many compliments on the sofa and have been very excited to share with them where, when and who we purchased it from. I appreciate Peters being able to work with me on the down payment and the entire payment process. I like having a coupon book and being able to keep track of my payments. I certainly intend to continue to have a good working relationship with Peters. All, in all, it is exactly what I wanted. Thanks again, Debbie Noel"
Tom McMahon, Pottsville, AR
Mr. McMahon came by to the store after a service call and had this to say:
"On a Saturday afternoon the water line going to my refrigerator developed a leak and I could not shut it off. Water was running everywhere. I called your store and Bruce was out on another service call. Your people called Bruce on his cell phone and he showed up at my house shortly thereafter! He fixed my valve and replaced the water line that afternoon. Bruce was prompt and got the job done quickly. No more leaks and everything is perfect! Peters’ service is excellent!"
Monica Gates, Danville, AR
When we called Monica to make sure our refrigerator service call solved her problem, she said:
"Everything is going great! He did a great job on every part of the job!"
Myrtle Humphrey, Russellville, AR
Mrs. Humphrey had this to say during a follow-up call after service:
"Your service is wonderful. I love everything about Peters' service!"
Sandy Williams, Dardanelle, AR
Sandy posted on Facebook as follows:
"Thank you so much, Connie, for helping me make a purchase of a new dishwasher easy as pie! You are the best!"
Teresa Robertson McEntyre, Russellville, AR
Teresa was so kind to post on Facebook as follows:
"Thank you so much Bill Peters and staff. I am as always very pleased with my new appliances. Our family has been doing business with you for generations. I love my stackable washer and dryer top load. Very quiet and very energy efficient. My new refrigerator and range top are perfect. Just what I wanted. Thank you Bill for the personal phone call to check if I was happy with everything. I know if we need anything we can just call on you."
Mary Dawson, Dover, AR
Mrs. Dawson called us after we had delivered her new washer and dryer saying:
"Your delivery men, Ben and Ray, did an excellent job and were very polite. I couldn’t have asked for anything better! You have really nice people working at Peters. You are blessed to have such good people!"
Nancy Fancher, Russellville, AR
When Chelsey caller her after appliance service, Mrs. Fancher said:
"We have bought appliances from Peters in the past and have always been so happy with the service. If anything happens in the future, I will call Peters."
Leonard Krout, Russellville, AR
When called following a Speed Queen washer delivery, Mrs. Krout made remarks as follows:
"Your delivery crew, Russell and Jeremy, took the time to run the machine through cycles to make sure it worked properly and did not leak. They explained how to use it and prepared me for differences in sound and operations. They even told me what to do to protect the machine if we ever moved it. They did a great job. They have reinforced my faith in this generation."
Jan Shaw, Russellville, AR
When Jennifer called Mr. Shaw after refrigeration service, he said:
"Everything is great. The service was fast and friendly!"
Jim Murphy, Russellville, AR
Jennifer made a post service call to Mr. Murphy, and he had this to say:
"It is now working well. Bruce is a good man and he took care of the problem quickly!"
Terry Ward, Russellville, AR
After a service call was completed, Jennifer called Mrs. Ward and she responded as follows:
"My refrigerator is working great. I was very impressed with how friendly your service was!"
Richard Armstrong, Pottsville, AR
From a letter from Mr. Armstrong to "Miss Connie" (his sales person) following delivery of his new Speed Queen washer:
"Just wanted to thank you for selling me the Speed Queen washer. The two young men (Ben & Caleb) that delivered it today were extremely courteous, friendly, and professional. They are a credit to your company. They took the time to let me vacuum and clean the floor under the unit that they picked up, and, when they installed the new unit, they took the time to make sure it was working properly and not leaking. I am very impressed. Even though it is 10 PM and I’m supposed to be at work in the morning, I am doing a load of wash. Rock on Dude!! Thank you."
Bill Hoyt, Russellville, AR
When Chelsey called following a service call, Mr. Hoyt commented:
"I couldn’t believe how quickly I was taken care of! Bruce was outstanding! The service was great. I would highly recommend Peters to anyone in the future. Thank you."
Mary Dawson, Dover, AR
Mrs. Dawson called our store following a delivery and told us:
"Your delivery crew (Justin and Caleb) did a wonderful job. They got my granddaughter perfectly taken care of. Thank you!"
Article from CourierNews.com
We are humbled to have the following article published about our store:
"Thanks to a ‘customers come first’ philosophy, Russellville business owner and community leader Bill Peters has enjoyed success. Some may not be aware that the Peters Family Living store, although it has grown during more than six decades of serving the community, still has an entrance to the street where it all began." Read more: The Courier- Keepers of the corner store since 1944
Lee & Elizabeth Hopkins, Russellville, AR
We received the following letter from the Hopkins:
"Dear Bill, The headline article in this morning’s Courier reminded us that we haven’t adequately expressed our appreciation for your services on our behalf. You have spent hours with us, explaining the mechanics of our new refrigerator and helping us understand its workings. When we requested service, your technician has responded and competently. Every time we have visited your store, we have received courteous attention and assistance. Your store is truly a treasure for our town, and we appreciate your above and beyond approach. Again, thank you very much. Sincerely, Lee & Elizabeth Hopkins"
Bobbie Haag, Russellville, AR
Bobbie Haag posted on Peters Family Living's Facebook timeline:
"I recently purchased furniture from Peters Family Living. I was very impressed with all the staff I came into contact with. The delivery guys were very professional and efficient. I highly recommend this business."
James Jones, Dover, AR
When Chelsey called following a service call, Mr. Jones committed as follows:
"Bruce was very professional and did an excellent job. Everything was perfect."
Janelle Parker, Dardanelle, AR
When Chelsey called following a service call to her refrigerator, Janelle commented:
"Bruce was very efficient and polite. I would recommend Peters to anyone. The reason I buy my appliances at Peters is because of the service I receive."
James & Lana Jones, Dover, AR
From a greeting card:
"To All our Friends at Peters Family Living… Thanks, for people like you are so hard to find. We enjoy every visit if to make a payment or to buy. We are always greeted as Friends. For all you do and for the extra things you did on the dishwasher. Thank You Very Much, James & Lana"
Cleta & Nela Hodge, Bellville, AR
When James called after a service call to make sure we did our job properly, Nela had this to say:
"The young man (Bruce) was very clean, well-spoken, and polite. We are very, very happy with the service given. We have been doing business with Peters for 30 years and will not go anywhere else."
Jimmy Huddleston, Russellville, AR
Comment from Mr. Huddleston post-delivery:
"The two gentlemen who delivered my appliances (Cody Wilcox & Russell Corbin) were the most polite, professional men I have ever met. It was like having my grandchildren over to visit. They really represent your company well."
Kent Tallent, Dardanelle, AR
When called following a dishwasher service call, Mr. Tallent commented:
"Great Service! Responded immediately. Part was ordered and three days later Bruce installed it. Thank You!"
Kathy Dowdell, Appleton, AR
Sent to us by email:
"I'm a busy lady running a horse farm but I just had to tell you that you have the best staff of office, sales, people in the back I have ever run into and I'm 69 so I have met a lot. We have been in to buy parts and years ago when we moved here I found a phone table I loved. When we needed a freezer we came in there and was helped by a young man I wish I could remember his name but he is now doing something else in the store. We were so pleased with the customer service we got when I wanted to buy a new recliner we were back to Peters to discover the young man was no longer a salesman but we had Amy who helped us and I can't say enough about her as she really went above customer service for me. There is no other place in Russellville that has shown the service your people do and believe me as long as we get that service we will shop no place else for the items you carry. My hat is off to you and your people so please pat them all on the back for a job well done."
Harmon family, Russellville, AR
Facebook Comments/Review:
"Thank you James Wyre. It (white chest of drawers) looks beautiful in our baby girl's nursery. We appreciate y'all kindness and help in finding the perfect furniture."
Eileen P., Russellville, AR
When Chelsey called Eileen following a service call, her comment included the following:
"Bruce is very efficient and he listened to me. I explained the problem over the phone and he was able to bring the part we needed with him. He made an appointment, arrived in time, and he was courteous. He was in and out in twelve (12) minutes."
Mrs. Frances Jacimore, Russellville, AR
When Chelsey called following a service call, Mrs. Jacimore said:
"We buy appliances at Peters because of the service, and we have for years."
Mary Sullivan, New Blaine, AR
When Chelsey made a service call follow-up, Mrs. Shelton said:
"I called early Saturday morning and Bruce came out before noon on that same day! I am pleased with the quickness and efficiency. This why I have done business with Peters for all these years."
Hollie Robison, Casa, AR
Hollie had this to say after a service call to her home:
"We always refer anyone who is looking for appliances to Peters. Bruce was efficient and respectable."
Floda and Sherry Palmer, Atkins, AR
When James called to thank them for their business and to make sure we corrected the problem with their new dryer, Sherry had this to say:
"We are very happy that Peters service department corrected our problem before major damage happened to our new dryer(the Palmers picked up and installed the dryer themselves and incorrectly hooked up the wiring). We will always get Peters to deliver and install our purchases in the future."
Brenda Branch, Atkins, AR
When Chelsey made a follow-up call after refrigerator service, Mrs. Branch said:
"I had been buying appliances elsewhere and realized I had to find a service man. I know when I buy from Peters Family Living that you folks have your own service department and you will service my appliances."
Mrs. Ruby Branch, Russellville, AR
When called by Chelsey following a service call, Mrs. Branch said:
"Yall went off the charts. I really appreciate you guys? I rate you at 11+!"
Carnie Carnahan, Russellville, AR
When Chelsey called following a service call on his refrigerator, Mr. Carnahan commented:
"Lloyd was courteous, professional, and did a great job. I give him a 10 rating!"
Bob Taylor, Russellville, AR
When called for follow-up after a service all, Mr. Taylor said:
"Lloyd is one of the most professional people I have ever been around and is a great representative for Peters Family Living!"
Shelby George, Pottsville, AR
After a service call on her washer, Mrs. George said:
"I just love the sofa that I got from Peters. I've always loved Peters Family Living and the service. I've been buying since F. C. Peters was there."
Fern Anderson, Russellville, AR
After a service call on her refrigerator, Mrs. Anderson commented:
"You are always prompt and good. I call Peters if I need service done! Thank you!"
Betty Pruitt, Hector, AR
After repairing her washer, Ms. Pruitt said:
"Lloyd is a very nice gentleman. He is friendly but went straight to work. Next time please send Lloyd. I couldn't have asked for anyone nicer. Quick and friendly service. Down home service."
Mildred Wesley, Dardanelle, AR
Mrs. Wesley said during a follow-up call:
"Lloyd gets an A+"
Thomas Morris, Pottsville, AR
Mr. Morris had this to say following a service call:
"Lloyd is the best appliance mechanic around... Very Good... We are blessed to have him as a service technician."
Lyle Ratzlaff, Russellville, AR
During a follow-up service call phone interview from Chelsey, Mr. Ratzlaff commented:
"Lloyd is the best around"
Mrs. Wanda Satz, Russellville, AR
When Chelsey called to make sure our service call fixed the problem, Mrs. Satz replied:
"You have a wonderful service department. I wouldn't buy my appliances anywhere else!"
Mike Roys, Russellville, AR
When Chelsey called Mr. Roys after a service call, he told her:
"Everything is working well. The technician came out the same day I called! I rate his service a 10."
Mary Sullivan, New Blaine, AR
When Chelsey made a follow-up phone call after a service call, Mrs. Sullivan commented:
"Lloyd always does a wonderful job. Peters is an excellent company to purchase appliances from, and it show, our whole house is full of Peters' products."
Scotty Wallace, Russellville, AR
Mr. Wallace took the effort to phone our store today after we had made a service call and made remarks as follows:
"Lloyd is the best service man I have seen in years. He knows what he is doing. I hung up the phone with Lloyd and he was already in my driveway :). I consider him to be an excellent techncian, but also a pal and a friend."
Wanda Gray, Appleton, AR
Mrs. Gray had this to say after a service call:
"They did a wonderful job! The young man that came out was great and did a good job."
Beth Wesley, Russellville, AR
When Chelsey called her after a service call, Mrs. Wesley said:
"My Grandpartent and Parents both used Peters. I'm always happy with the service provided. Everything is working great."
Opal Bocksnick, Russellville, AR
When Chelsey called her after a service call, Mrs. Bocksnick said:
"You're always good. Everything is fine now."
Edith Owens, Plainview, AR
When Chelsey called her after we had repaired her Amana Range, Mrs. Owens commented:
"You are always there when I need you."
Phillip Latta, Russellville, AR
Thank you, Phillip, for posting to my personal Facebook page and granting permission to re-post below as follows:
"Hey Bill, I don't do commercials, but I just wanted to share an experience with you that I had in your store. I was looking for a $2.00 water line connector that none of the hardware stores seem to have in stock. Since I knew you folks installed fridges with water line I took a chance that your folks might have one. I was greeted immediately upon entering the store by a nice lady (whose name I didn't capture {it was Connie}) like she had known me since early childhood. She understood my need and routed me to one of your service people (it was Lloyd) who was exceedingly courteous and helpful. It took a while, but he found a better part than I was seeking. I know it took more than $2.00 worth of time and effort, but the courtesy, helpfulness and attitude are the attributes that continue to bring local folks into your business. I just hope that you will share with your folks that an appreciative and satisfied customer appreciates their friendly service and attendance to need and detail."
Jack Ramsey, Russellville, AR
When Glenda called following up after a service call, Mr. Ramsey reported that his dryer is working great now. He said Lloyd had serviced several of his appliances in the past and that he is a hard worker, that he is always courteous, and that Lloyd is ver professional.
Earl Woker, Russellville, AR
When Glenda called to follow-up on a service call, Mr. Woker said the washer is doing fine. He wanted us to know that he was very appreciative and that Lloyd was very nice and very good at his job.
Randy Allen, Russellville, AR
Following Service Call:
"I would recommend anyone to your store. You guys always do such a good job."
Fern Tucker, Russellville, AR
From Facebook:
"I love to go in and look at all the beautiful things in the store, everyone is very friendly. Amy is the one I bought my table and rug from. She was precious. I will always buy my furniture from Peters Family Living."
Jerri Haddix, Russellville, AR
From Facebook:
"They are all good people but Amy sends us cards. When we're down she call us. Also, thanks to Glenda being so good to help us."
Mary Wilson, Dover, AR
From Facebook:
"Love Peters... been buying from them for years... Wonderful people."
Trisha Ball, London, AR
From Facebook:
"Connie mails the sweetest cards out all the time."
Kasandra Burton, Dover, AR
From Facebook:
"A is for Amy who is Awesome!"
Kim Stone, Dardanelle, AR
From Facebook:
"My husband and I just bought new living room furniture from James. He was very friendly, funny, and helpful!!!"
Tina Lee, Russellville, AR
From Facebook:
"Connie is my girl... always friendly... she lets you know how much she appreciates you... love you Connie..."
Judy Martin, Dover, AR
From Facebook:
"Love Connie! She's so Sweet!"
Donna Bourland, Atkins, AR
From Facebook:
"Amy is Awesome!! Always helpful, perky, and greeting us with a big smile."
Tracy Fox, Harvey, AR
From Facebook:
"Amy is very, very, very awesome and I can't wait to get my new things paid for so I can start with the kitchen?"
Christy Duvall, Pottsville, AR
From Facebook:
"Connie is awesome, too!"
Chad Mitchell, Russellville, AR
Chad sent us an email as follows:
“I just wanted to let you know that we have now had our Speed Queen washer and dryer for just about a year. I cannot tell you how happy we are we went with the Speed Queen brand. Last spring, our washer went out. When looking for a new model the only certainty we had was we wanted a top loading washer. We had heard horror stories about the smell that the front loading washers developed. While trying to find the right washer, we used a close relatives new top loading washer with the new smaller agitators. Frustration set in when we realized just how long it took to just wash a normal load of clothes. When I came into the store, Bill mentioned the Speed Queen. I have always known Speed Queen to be a commercial brand so I was rather surprised that they were now making washers and dryers for the home. Bill had mentioned that word-of-mouth on this brand really drove the sales, and he could not have been more right. We can have a load of clothes washed, dried, folded, and put away before you can get a load washed in other top loaders. The warrantee on this set is unmatched. I could not imagine buying anything else other than a Speed Queen, now."
